Frequently Asked Questions (FAQ)

Go to app.salesaccountability.com and enter your email and password.

Navigate to My Profile and from there you can update your username, password, email, industry, company, country, and timezone.  

Account Owners can add more users by clicking on “Groups” and then selecting the group you’d like to add more users to (the default one you chose during the setup process or a custom group you created). From there, you will see how many seats you have left to assign. Enter the email address and select “Add Team Member”. The user added will receive an email from noreply@salesaccountability.com with instructions to login. Check your spam filter if you didn’t receive the email within a couple of minutes. You can also purchase additional "seats" by navigating to "My Account" and clicking on "Add Seats". This will take you to a purchase page with discounted pricing.

To remove a user, the Account Owner can select “Account” and scroll down to the “Users” section. Select the trash icon next to the user’s name to remove their account. For any user(s) you remove, their seat(s) will be added back to your account.

Yes. Account Owners have the ability to promote users to Managers. Select “Account”, scroll down to “Users” and click “promote” next to any user you would like to change to Manager.

SalesAccountability is a web-based product and will not be found in the app store. We suggest saving the icon to your browser for easy access, here are instructions on how:

• For Android Devices – Launch Chrome and open the website.  Tap the menu button and tap Add to home screen.  You will be able to enter a name for the shortcut and Chrome will add it to your home screen.
• For Apple Devices – Launch Safari and open the website.  Tap the Share button on the browser’s toolbar.  Tap the Add to Home Screen icon in the Share menu.  You will be prompted to name the shortcut before tapping the Add button.

Click on Forgot Password. The email will come from noreply@salesaccountability.com. If you do not receive it within a couple of minutes, check your spam folder.

No.

SA is not a database or a sales tracker; it’s a coaching tool for sales managers and their salespeople. By segmenting behaviors by KARE, our goal is to help sales managers and their teams start to think about their behaviors and whether or not their behaviors are leading to success. SA is all about early-stage intervention and early indicators rather than late-stage, historical (and often inaccurate) data. We’ve designed it to be very simple and user friendly so that all is takes is just a few clicks of a button to diagnose early problems and prescribe proactive solutions.

KARE is a behavioral prospecting and segmentation tool for salespeople. K = Keep (value added/relationship behaviors), A = Attain (new business prospecting behaviors), R = Recapture (A+B=C), E = Expand (internal prospecting & relationship behaviors). The KARE behavior model helps salespeople understand how they should be spending their time and why, which areas their business comes from (and doesn’t), and with our real-time data helps create customized sales plans.

Select “My KARE” to add, edit or change your behaviors. Behaviors can be customized based on frequency - day, week, month or year..

Yes. Click on Activity Feed and from there you can filter for activities by time frame and also delete activities.

Insights are journal entries or notes you or your manager will add that will help identify patterns of success and eliminate behaviors that do not work.

To start, click on “My Competitions”. You can set up a competition with coworkers and colleagues using Usernames. Click on the “Add a Competition” button, name the Competition and give it a timeframe. Click CREATE and a message will be sent out to those you added to the Competition. You can then check on the status of the competition by clicking on the competition name and viewing the competition leaderboard.

The only way to participate in a competition is to create one yourself or be invited to a competition. You cannot join random competitions.

You can organize groups during the setup process and/or you can select “Groups” and select “Add A Group”. This function is particularly helpful if you have multiple teams and multiple managers under one account.

The manager dashboard allows you to see your team’s activity. Managers can promote additional users to managers, organize groups, and add/remove users. Users can only see their individual dashboard and do not have manager or account owner capabilities.

Managers will be notified via an email with the subject: User Reached 100 Points